At The Trek Kit, we strive to get your adventure gear to you as quickly and reliably as possible. This policy outlines all the details regarding order processing, shipping, and delivery.

1. Processing Time

• All orders are processed within 1-2 business days (excluding weekends and public holidays) after payment is confirmed.
• You will receive a confirmation email with your order details once it has been processed.

2. Shipping Destinations

• We currently ship throughout India.
• At this time, we do not offer international shipping.

3. Shipping Methods and Estimated Delivery Times

Once your order is shipped, you will receive a shipping confirmation email with a tracking number to monitor your package.

Please note: These are estimates and not guarantees. Delivery times may be affected by factors beyond our control, such as courier delays, weather conditions, or logistical issues in remote areas.

4. Shipping Costs

Shipping costs are calculated automatically at checkout based on the weight of your items and the delivery destination.

• Free Standard Shipping is available on all orders over ₹999.

5. Order Tracking

You can track your order in two ways:

1. Use the tracking link provided in your shipping confirmation email.
2. Log into your account on our website and view your order history.

6. Incorrect Shipping Address

• Please ensure your shipping address is complete and accurate during checkout. We are not responsible for orders shipped to an incorrect or outdated address provided by you.
• If a package is returned to us due to an incorrect address, we will contact you. Reshipping the order will incur additional shipping charges.

7. Undeliverable Packages

Sometimes, a package may be returned to us as undeliverable by the courier service (e.g., unsuccessful delivery attempts, recipient not available). If this occurs, we will contact you using the information provided to arrange a re-delivery, which will require an additional shipping fee.

8. Contact Us

If you have any questions about your order’s shipping status, please contact us with your order number ready.

• Email: thetrekkit@gmail.com
• Phone/WhatsApp: +91 9831664500
• Business Address: The Trek Kit, 78/2C Sultan Alam Road, Tollygunge, Kolkata – 700033