At The Trek Kit, we stand behind the quality of our gear. We want you to be completely satisfied with your purchase. However, due to the nature of our products, please read this policy carefully.
1. General Policy
We have a strict No Refund Policy. All sales are considered final once an order is placed and processed. We do not offer monetary refunds for returned items.
2. Eligibility for Exchange or Store Credit
We are happy to offer an exchange or store credit for items that meet the following strict conditions:
- Defective or Damaged Goods: The product is defective, damaged, or incorrect upon arrival.
- Return Window: You must contact us within 3 calendar days of receiving the delivery.
- Product Condition: The item must be unused, unwashed, and in its original packaging with all tags, labels, and accessories intact. It must be in the same condition as when you received it.
3. Non-Returnable Items
The following items cannot be returned or exchanged for reasons of change of mind or incorrect sizing:
- Clearance or Sale Items: All items purchased during a sale or from the clearance section.
- Used or Altered Gear: Any product that shows signs of use, wear and tear, or has been altered from its original state.
- Opened Hygiene-Sensitive Items: Such as certain camping accessories where hygiene is a concern.
4. Return Process
To be eligible for an exchange or store credit, you must follow these steps:
- Contact Us: Email us at thetrekkit@gmail.com or call/WhatsApp us at +91 9831664500 within 3 days of delivery. Provide your order number and details about the product and the issue (photos or a video are highly recommended).
- Return Authorization: We will review your request and, if eligible, provide you with a Return Authorization Number and the return address.
- Ship the Item: Securely pack the item in its original packaging and include all tags and accessories. You are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit.
- Inspection & Processing: Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your exchange/credit.
- Approved: We will process your exchange for the same product (subject to availability) or issue a store credit for the value of the returned item.
- Rejected: If the item does not meet our return conditions, it will be shipped back to you at your expense.
5. Exchanges
- Exchanges are subject to product availability.
- If the item you wish to exchange for is of a higher value, you will need to pay the difference.
- If it is of a lower value, we will issue a store credit for the remaining balance.
6. Store Credit
- Store credit will be issued in the form of a digital voucher code for the value of the returned item (excluding original shipping costs).
- This credit can be used for future purchases on our website and does not expire.
7. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately. We will cover the return shipping costs for these specific cases and will promptly send you the correct replacement.
8. Contact Information
For any questions about this policy or to initiate a return, please contact us:
- Email: thetrekkit@gmail.com
- Mobile: +91 9831664500
- Address:Â The Trek Kit, 78/2C Sultan Alam Road, Tollygunge, Kolkata – 700033
Thank you for your understanding and for choosing The Trek Kit for your adventures